Complaints
How to make a complaint at wigs-shop.co.uk
If your item is faulty or not as described, you may have the right to request a replacement, repair or another suitable solution. Below you will find a simple step-by-step guide to help you submit your complaint.
Complaint process
We handle every complaint carefully and aim to make the process as clear and reassuring as possible.
Contact our Complaints Team
Please get in touch with our customer care team first. We will guide you through the next steps and provide all the information you need.
- Email: retail@wigs-shop.co.uk
- Phone: +44 203 769 89 70
Phone support is available Monday to Friday, 8:00 am to 4:00 pm.
Submit your complaint
We have prepared a complaint form for you. Using the form is not compulsory — you may submit your complaint in any form — but it helps us process your case.
Email it or post it to, attaching proof of purchase and, if possible, photographs.
Download the complaint formSend the item back
Please send the item you wish to complain about. Make sure it is packed securely and keep your proof of postage.
29-31 Lower Bridge StreetCH1 1RS Chester
United Kingdom
Wait for our decision
We acknowledge your complaint within [X] days and aim to resolve it within [Y] days. If we cannot resolve it, you may use alternative dispute resolution: [ADR PROVIDER]. This does not affect your right to go to court.
